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Return,
Cancellations, Warranty Policy
We
sell only top-quality products and work very hard at
ensuring you are satisfied with all your purchases
made with NelsonAutoParts.com. We also understand
that some orders will need to be returned or
canceled. Please use the instructions below to
ensure that your returns are handled in a timely
manner.
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| New
Returns |
| Any
part purchased from NelsonAutoParts.com can be
returned for any reason within the first 30 days
provided that the product has not been
installed or damaged. (subject to product
availability and inspection). Any questions
regarding your part after the 30 day period please
contact the products manufacture. The part must be
unused, in it's original packaging (No seals or
packaging can be broken on gasket or timing sets),
and must be in resalable condition. Once an order
has shipped the customer must follow these steps to
insured credit. A 20% restocking fee will be applied
to all returns (Except Incorrectly Packaged
shipments). If you have any questions about the
return policy please call us @ 1-800-509-4690.
All
returns are subject to inspection Prior to credit
being issued!
Please
follow these step to return an item:
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| 1. |
You
must send an E-Mail to Returns@NelsonAutoParts.com
explaining the date part was purchased,
Invoice number (Order Number), and contact
info (Your name, Phone number, & email
address). Within 2-3 Business Days you
will receive a RGN (Return Goods Number) and
return shipping instructions. IF YOU ARE OUT
SIDE THE 30 DAY RETURN POLICY DO NOT SEND AN
EMAIL! If in doubt about returning and item
please call customer service first.. |
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| 2. |
Once
you receive the return good number (RGN).
please follow the instructions given. This
will ensure a timely credit to you card. If
you feel your return is out side of our
return policy either because of Time,
Condition, or other PLEASE DO NOT SEND IT!
Call customer service @ 1-800-509-4690. |
| 3. |
For
your protection, we encourage you to send
your return via UPS or Insured Parcel Post.
COD's will not be accepted. NelsonAutoParts.com
will process a credit within 15 working days
of Receipt of the part. The credit will be
for the purchase price of the item less 20%.
(Original shipping charges will not be
refunded) |
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*Because
of the nature of automotive parts, the following
items are unfortunately not returnable: Cut hose,
carburetors, electrical parts (That show any sign of
being plugged in!), and special order items.
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Core
Returns
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A
"Core" is the used parts that may be
returned for credit when purchasing a remanufactured
part. When you purchased the item you paid a deposit
called a 'Core Deposit" which is maybe
refunded. If you where charged for a core on your
invoice the you are eligible to receive that money
back provided that the core is returned in
restorable condition in the original box. All Cores
Must be returned with in 90 days of purchase or NO
credit will be issued. All cores are subject to
inspection prior to credit being issued.
ALL
CORES MUST BE RETURNED IN MANUFacTURES BOX!!
To
receive credit follow the 3 steps below:
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| 1. |
You
must send an E-Mail to Cores@NelsonAutoParts.com
explaining the date part was purchased,
Invoice number (Order Number), and contact
info (Your name, Phone number, & email
address). Within 2-3 Business Days you
will receive a RGN (Return Goods Number) and
return shipping instructions |
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| 2. |
Once
you receive the return good number (RGN).
please follow the instructions given. This
will ensure a timely credit to you card. If
you feel the your core return is out side of
our core return policy either because of
Time, Condition, or other PLEASE DO NOT SEND
IT! Call customer service @ 1-800-509-4690. |
| 3. |
For
your protection, we encourage you to send
your return via UPS or Insured Parcel Post.
COD's will not be accepted. NelsonAutoParts.com
will process a credit within 15 working days
of Receipt of the part. The credit will be
for the core price. (Shipping charges are
paid by the customer and will not be
refunded) |
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Warranty
Issues
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| NelsonAutoParts.com
offers a one year warranty against manufactures
defects. If within one year from date of purchase
the part no longer functions due to a defect
NelsonAutoParts.com will replace that part Free of
Charge. (Shipping charges are the
responsibility of the customer.) After one year all
warranty issues must be referred to the manufacture.
Parts that are damaged due to incorrect installation
or mistreatment are not covered under this warranty.
NelsonAutoParts.com does not express or imply any
warranty as to the performance of any part sold.
NelsonAutoParts.com is not Liable for damages of any
kind arising from the use of parts purchased on this
site, including but not limited to punitive,
indirect, direct, incidental, and consequential
damages.
If
you have a warranty issue please call:
1-800-509-4690
or email Warranty@NelsonAutoParts.com
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Damaged
Delivery
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| We
recommend that you inspect your merchandise before
you sign for it. Our shipping dept. and vendors make
every effort to prevent shipping damage, but it does
happen occasionally. If your merchandise is damaged
upon arrival, please keep the original shipping
carton and: |
| 1. |
Immediately
contact the shipper for a damager report.
Phone: 1-800-PICK-UPS (1-800-742-5877)
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| 2. |
Contact
a Customer Service Representative @
1-800-509-4690 or email
us. |
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Cancellations |
| To
Cancel your Unshipped Order: |
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Contact a Customer Service Representative via
e-mail at Cust@NelsonAutoParts.com
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Please attempt to cancel your order as early as
possible. The time available to cancel your order,
which must be done before shipment, can sometimes be
very short. If you order is successfully canceled
you will receive an email. Once an order is placed
there are certain costs incurred that are none
refundable. Express Service Order Fees and
handling fees are Not Refundable!
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Once your order has been shipped, it is no longer
possible for us to cancel it. Your option then is to
request a Return Authorization
number from the Customer Service Center and
initiate a return.
DO NOT REFUSE SHIPMENT OF AN UNWANTED PacKAGE!!
Because we ship form many locations and directly
from the manufacture refusal or return to the
address it was originally shipped can limit or
prevent us from tracking your return. Please receive
a Return Authorization number.
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